Mentality Refund & Exchange Policy
At Mentality, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not entirely happy with your order, we are here to help.
Exchange Policy
1. Exchange Period: You can request an exchange within 2 days from the date you receive your order. Please note that exchanges requested after this period will not be accepted.
2. Conditions for Exchange: We accept exchanges under the following conditions:
- Size Exchange:
- If you need a different size, you can request an exchange.
- Delivery fees for size exchanges will be the responsibility of the customer.
- Manufacturing Problem:
- If you receive a product with a manufacturing defect, we will gladly exchange it.
- Delivery fees for exchanges due to manufacturing problems will be covered by Mentality.
3. How to Request an Exchange:
- Contact our customer support team within the 2-day exchange period by emailing us at mentalityeg@gmail.com or sending a message to our Instagram @mentality.eg
- Provide your order number, the reason for the exchange, and any relevant details or photos (especially for manufacturing issues).
4. Return Shipping:
- For size exchanges, you will be responsible for the shipping fees for the new size.
- For manufacturing problems, Mentality will cover all shipping costs.
5. Exchange Process:
- Once your exchange request is approved, we will provide you with instructions on how to return the item.
- After receiving and inspecting the returned item, we will process your exchange and ship the new item to you.
Non-Exchangeable Items:
Please note that certain items are not eligible for exchange:
- Items that are worn, washed, or altered in any way.
- Items without their original tags and packaging.
- Final sale items.
Contact Us
If you have any questions about our exchange policy or need assistance with your exchange request, please contact our customer support team by emailing us at mentalityeg@gmail.com or sending a message to our Instagram @mentality.eg We are here to help!
Thank you for shopping with Mentality. Your satisfaction is our priority.